ORDER POLICIES & INFORMATION
ACCOUNT LOGIN & ORDER STATUS
As of October 2023 we have a new ordering system. If you have last ordered from us prior to October 2023, you will need to register for a new account. All returning customers can log in to their account here. Need login or order assistance? Email email@example.com, or call 1-800-451-4387.
SALES & PROMOTIONS
When offered, free shipping coupon codes are only valid for orders shipping within the United States. It cannot be combined with any other promo codes. Valid only for consumer orders shopping on marymeyer.com. Not valid for wholesale orders.
Discounts: Valid only for orders within the United States. It cannot be combined with any other promo codes. Valid only for consumer orders shopping on marymeyer.com. Not valid for wholesale orders.
PLACE ORDERS & PAY ONLINE
We accept these payment methods:
– Credit Cards: American Express, Discover, MasterCard and Visa.
As a family-run business, orders are only filled Monday – Friday, 9am – 5pm EST. No orders are filled during the weekends or holidays. All weekend and holiday orders will be filled the following business day.
The billing address you provide must match the billing address on file with the financial institution issuing the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
Tax will be applied to your order where applicable by individual states’ sales taxes on products. Some areas & states require tax to be assessed on shipping and handling charges.
SHIPPING & HANDLING CHARGES
When you check out, you can view the shipping and handling charges for your order. In the rare case that shipping and handling charges exceed the amount shown, we will notify you. The state or province may require tax to be applied to shipping and handling charges.
Mary Meyer Stuffed Toys uses multiple shipping rules to determine shipping and handling charges. The shipping rules are listed below. Please see your shopping cart for an estimate of the exact shipping charges for your order. Additional shipping charges may apply. Mary Meyer Stuffed Toys only ships within the United States. If you are outside the United States and would like to place an order to be delivered in the United States only, please call us at 1-800-451-4387 Monday – Friday, 9am – 5 pm EST.
Standard shipping charges (3 – 7 days):
– $8.99 S&H for up to $29.99 order total
– $10.99 S&H for up to $59.99 order total
– $15.99 S&H for up to $99.99 order total
Baby Mats, Stick Horses, Simply Silicone, and Leika Wood shipping charges:
– Ship at $16.99 each. Each additional Baby Mats, Stick Horse, Simply Silicone, or Leika Wood ship at $8.99 each.
TELEPHONE & INTERNATIONAL ORDERS
To place an order via telephone, please call us at 1-800-451-4387 Monday – Friday, 9am – 5 pm EST. We only accept online orders shipping within the United States. If you are shopping outside the United States, please get in touch with our International Distributors directly to learn about Mary Meyer products sold online or in-person near you.
Change your mind? If you aren’t completely happy with your purchase, you can return a product within 30 days of ordering, and we will happily refund the purchase price. Our hassle-free 30-day money-back guarantee is designed to give you peace of mind.
It’s easy to return a product:
– The refund will be for the full value of the returned items unless otherwise noted.
– Shipping and handling fees will not be refunded.
– Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 – 10 days of the date that the return is accepted.
– Original delivery fees are refunded if returns are for defective products or incorrect orders.
– You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
– Individual products may be excluded from this guarantee. Check the product description before you place your order.
– If returning via USPS please mail to: PO Box 275 Townshend, VT 05353
– If returning via UPS or Fedex please mail to: 1 Teddy Bear Lane. Townshend, VT 05353
Need Account or order assistance? Email firstname.lastname@example.org, or call 1-800-451-4387.
MISSING PACKAGE / FREE ON BOARD / FOB SHIPPING POINT
FOB shipping point, also known as FOB origin, indicates that the title and responsibility of goods transfer from the seller to the buyer when the goods are placed on a delivery vehicle. Mary Meyer is not responsible for shipment delays or lost packages from carriers. Any issue with deliveries will need to be addressed with the selected carrier.
PRICE &/OR DESCRIPTION CHANGES / WEBSITE ERRORS
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Mary Meyer Corp. reserves the right to revoke any stated offer, cancel orders, and correct any errors, inaccuracies, or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
If your payment has already been processed for the purchase when your order is canceled, Mary Meyer Corp. will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your Account.
If you are not fully satisfied with your purchase, you may return it in accordance with our return policy.
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please get in touch with us within 30 days regarding price or promotion discrepancies.
When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices on our website or any other store are not refundable.
Create your own very special Mary Meyer gift!
Make Mary Meyer your place for finding the perfect gift for the little ones and babies in your life. Give the gift of “Love you can feel” with our irresistibly soft and sweet toys.
Our Mary Meyer branded gift boxes can fit up to 3 of our toys.
Select products are eligible for Gift Boxing:
– Mary Meyer Baby
– Marshmallow Zoo 13″ & Marshmallow Junior 9″ styles
– Putty 11″ and smaller
Products excluded from Gift Boxing:
– Baby Mats
– Stick Horses
– Simply Silicone
– Leika Wood
– Afrique Elephant & Zebra Soft Toy
– Marshmallow Zoo Big 19″ styles
– Cozy Toes
MONOGRAM / EMBROIDERY / PERSONALIZATION
Many of our toys can be monogrammed, embroidered, or personalized. We do not offer this service. Please contact or purchase from any of these suggested retailers:
Clearly Yours Gifts
Custom Creations by Cheryl
Designs by Monique
Just for Fun Sewing
The Monogram Closet
Boynton Beach, FL