ORDER POLICIES & INFORMATION

 

ACCOUNT LOGIN & ORDER STATUS

As of October 2023 we have a new ordering system. If you have last ordered from us prior to October 2023, you will need to register for a new account.  All returning customers can log in to their account here. Need login or order assistance?  Email consumer@marymeyer.com, or call 1-800-451-4387.

 

RETAIL STORE – CLOSED

As of 2011, we no longer have a retail store or museum at our Townshend, Vermont location.  You can still shop online at marymeyer.com, or find our toys in-person near you using our store locator.

 

SALES & PROMOTIONS

When offered, free shipping coupon codes are only valid for orders shipping within the United States.  It cannot be combined with any other promo codes.  Valid only for consumer orders shopping on marymeyer.com.  Not valid for wholesale orders.  First time customer discount code cannot be combined with free shipping.

Discounts: Valid only for orders within the United States.  It cannot be combined with any other promo codes.  Valid only for consumer orders shopping on marymeyer.com.  Not valid for wholesale orders.

 

PLACE ORDERS & PAY ONLINE

We accept these payment methods:
– Credit Cards: American Express, Discover, MasterCard and Visa.

As a family-run business, orders are only filled Monday – Friday, 9am – 5pm EST.  No orders are filled during the weekends or holidays.  All weekend and holiday orders will be filled the following business day.

The billing address you provide must match the billing address on file with the financial institution issuing the credit card.  If a credit card authorization fails, we reserve the right to cancel your order without notifying you.

We cannot resolve credit card problems with your financial institution if a credit card is declined.  It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

 

SALES TAX

Tax will be applied to your order where applicable by individual states’ sales taxes on products.  Some areas & states require tax to be assessed on shipping and handling charges.

 

SHIPPING & HANDLING CHARGES

When you check out, you can view the shipping and handling charges for your order.  In the rare case that shipping and handling charges exceed the amount shown, we will notify you.  The state or province may require tax to be applied to shipping and handling charges.

Mary Meyer Stuffed Toys uses multiple shipping rules to determine shipping and handling charges.  The shipping rules are listed below.  Please see your shopping cart for an estimate of the exact shipping charges for your order.  Additional shipping charges may apply.  Mary Meyer Stuffed Toys only ships within the United States.  If you are outside the United States and would like to place an order to be delivered in the United States only, please call us at 1-800-451-4387 Monday – Friday, 9am – 5 pm EST.

Standard shipping charges (3 – 7 days):
– $8.99 S&H for up to $29.99 order total
– $10.99 S&H for  up to $59.99 order total
– $15.99 S&H for  up to $99.99 order total

Baby Mats, Stick Horses, Simply Silicone, and Leika Wood shipping charges:
– Ship at $16.99 each.  Each additional Baby Mats, Stick Horse, Simply Silicone, or Leika Wood ship at $8.99 each.

 

TELEPHONE & INTERNATIONAL ORDERS

To place an order via telephone, please call us at 1-800-451-4387 Monday – Friday, 9am – 5 pm EST. We only accept online orders shipping within the United States.  If you are shopping outside the United States, please get in touch with our International Distributors directly to learn about Mary Meyer products sold online or in-person near you.

 

RETURNS

Change your mind?  If you aren’t completely happy with your purchase, you can return a product within 30 days of ordering, and we will happily refund the purchase price.  Our hassle-free 30-day money-back guarantee is designed to give you peace of mind.  Please contact us to initiate a return – email consumer@marymeyer.com, or call 1-800-451-4387.

It’s easy to return a product:
– The refund will be for the full value of the returned items unless otherwise noted.
– Shipping and handling fees will not be refunded.
– Returns will be applied to the purchasing payment method within 5 – 10 days of the date that the return is accepted.

Please Note:
– Original delivery fees are refunded if returns are for defective products or incorrect orders.
– You are responsible for shipping the products back to us.  We recommend using a trackable shipping method.
– Individual products may be excluded from this guarantee.  Check the product description before you place your order.
– If returning via USPS please mail to: Attn: Retail Returns PO Box 275  Townshend, VT  05353
– If returning via UPS or Fedex please mail to: Attn: Retail Returns 1 Teddy Bear Lane Townshend, VT  05353

Need Account or order assistance?  Email consumer@marymeyer.com, or call 1-800-451-4387

 

CANCELING AN ORDER

Please contact us ASAP to cancel an order – email consumer@marymeyer.com, or call 1-800-451-4387

Please Note:
– Canceled orders will incur at 10% restocking fee

 

MISSING PACKAGE / FREE ON BOARD / FOB SHIPPING POINT

FOB shipping point, also known as FOB origin, indicates that the title and responsibility of goods transfer from the seller to the buyer when the goods are placed on a delivery vehicle.  Mary Meyer is not responsible for shipment delays or lost packages from carriers.  Any issue with deliveries will need to be addressed with the selected carrier.

 

PRICE / DESCRIPTION CHANGES / WEBSITE ERRORS

Prices and availability of products are subject to change without notice.  Errors will be corrected where and when discovered.  Mary Meyer Corp. reserves the right to revoke any stated offer, cancel orders, and correct any errors, inaccuracies, or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is canceled, Mary Meyer Corp. will issue a credit to the payment method used in the amount of the charge.  Individual bank policies will dictate when this amount is credited to your Account.

If you are not fully satisfied with your purchase, you may return it in accordance with our return policy.

All prices, pictures, and descriptions on this website are subject to change.  We maintain no responsibility for inadvertent errors.  Please get in touch with us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on this website.  Price differences related to future or past prices on our website or any other store are not refundable.

 

GIFT BOXING

Create your own very special Mary Meyer gift!

Make Mary Meyer your place for finding the perfect gift for the little ones and babies in your life. Give the gift of “Love you can feel” with our irresistibly soft and sweet toys.

Our Mary Meyer branded gift boxes can fit up to 3 of our toys.

Select products are eligible for Gift Boxing:
– Mary Meyer Baby
– Marshmallow Zoo 13″ & Marshmallow Junior 9″ styles
– Chiparoos
– Putty 11″ and smaller
– Smootheez

Products excluded from Gift Boxing:
– Baby Mats
– Stick Horses
– Simply Silicone
– Leika Wood
– Afrique Elephant & Zebra Soft Toy
– Marshmallow Zoo Big 19″ styles
– Cozy Toes
– FabFuzz
– Puffernutter
– Putty
– Lulujo

 

MONOGRAM / EMBROIDERY / PERSONALIZATION

Many of our toys can be monogrammed, embroidered, or personalized. We do not offer this service. Please contact or purchase from any of these suggested retailers:

Clearly Yours Gifts
Latham, NY
clearlyyoursgifts.com

Custom Creations by Cheryl
Peru, IN
customcreationsbycheryl.com

Designs by Monique
Greenfield, MA
personalizedblankiesandmore.com

Just for Fun Sewing
Minot, ND
facebook.com/JustForFunSewing

The Monogram Closet
Boynton Beach, FL
monogramcloset.com

Sew Personal
Monsey, NY
sewpersonalgifts.com

Sew Sweet
Madison, AL
myembroideredgifts.com

BE THE FIRST TO HEAR ABOUT NEW PRODUCTS, SPECIAL PROMOTIONS + GIVEAWAYS
PLUS GET 10% OFF YOUR FIRST ORDER
*not valid on wholesale orders

BE NOTIFIED WHEN THIS ITEM IS BACK IN STOCK

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